Cancellation and Refund Policy

Cancellation and Refund Policy for Apna Chef

This Cancellation and Refund Policy outlines the terms and conditions under which Apna Chef (“we,” “us,” or “our”) provides cancellations and refunds for orders placed through the https://www.apnachef.com.

1. Order Cancellation
1.1 Cancellation by User: Customers can cancel their order with Apna chef by contacting our customer service team at Email – [email protected] or Phone – 98491 78821. Please note that cancellations must be made 24 hours prior to the date of event.
1.2 Cancellation by Apna chef: Apna Chef reserves the right to cancel an order in the following circumstances:

• Unavailability of menu items or ingredients
• Inability to fulfill the order due to unforeseen circumstances
• Suspected fraudulent activities

2. Refund Policy
2.1 Refund Eligibility: Refunds will be considered under the following circumstances:

• Cancellations made within the specified time frame (as mentioned in Section 1.1)
• Failed transactions resulting in payment deductions without order confirmation

2.2 Refund Process: To request a refund, customers must contact our customer service team with the order number and details of the issue. Refund requests are processed within 5-7 business days. Refunds will be issued to the original payment method used for the order.
2.3 Partial Refunds: In some cases, partial refunds may be granted for partially fulfilled orders or specific circumstances outlined in this policy.

3. Non-Refundable Items
3.1 Customized Orders: Orders with customizations or special requests may be non-refundable.

4. Changes to Orders
4.1 Modification Requests: Requests for order modifications must be communicated to our customer service team atleast 24 hours prior to the date of event. We will make reasonable efforts to accommodate modifications, but we cannot guarantee changes once an order is processed.

5. Contact Information
For any questions or concerns regarding our Cancellation and Refund Policy, please contact us at:
Apna Chef Caters Level 1: 12-2-41/2 Mehdipatnam Mail – [email protected] Mobile: – 98491 78821

6. Updates to the Policy
We reserve the right to update, modify, or revise this Cancellation and Refund Policy at any time. Please review this policy periodically for changes. Your continued use of our Site and services constitutes acceptance of any changes to this policy.